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Your family payment method is invalid

There are a few reasons why you might not be able to create an Apple ID without entering payment information or remove your payment methods from an existing Apple ID.

In some cases, like if you're using an existing Apple ID with the App Store for the first time, you must provide payment information. You might be in one or more of the situations below.

Be sure to check to see if you can use your Apple ID or create a new Apple ID without a payment method after trying each step.

If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit. If you want to continue enjoying your subscriptions, you can change your payment method. When you set up Family Sharing, the Family Organizer must have a payment method on file for any purchases or subscriptions initiated by family members.

Tap Share My Purchases to turn off purchase sharing. You can't use gift cards or Apple ID balance as your payment method when you change your country or region. Learn more about changing your Apple ID country or region. You can also remove your payment methods after you change your country or region.

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You can't remove a payment method if you have a balance due. Learn how to pay an unpaid balance or fix payment method issues. View your subscriptions If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit. When your subscription period is over, try to remove your payment method again.

Turn off purchase sharing When you set up Family Sharing, the Family Organizer must have a payment method on file for any purchases or subscriptions initiated by family members. Pay an unpaid balance You can't remove a payment method if you have a balance due. After the unpaid balance is paid, you can remove your payment method. Yes No. Character limit: Maximum character limit is You can choose any of the payment methods in your account with PayPal as your preferred payment method in the Payments section of your account settings.

If you select a preferred payment method, it will be shown as the preferred payment method when you make a purchase online, in-store, or when you send money via goods and services. You can select different preferred payment methods for online transactions and in-store transactions. If you choose an in-store preferred payment method and do not have any money in your PayPal Cash or Paypal Cash Plus account balance, your preferred payment method will be used for your entire purchase.

There may be times when your preferred payment method cannot be used. For example, if you select a credit card as your preferred payment method and the card has expired, you will not be able to pay with that card.

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Also, the availability of certain payment methods may be limited based on a particular seller or the third-party website you are using to complete the transaction. If you have not selected a preferred payment method, or your preferred payment method is unavailable, we will show you available payment methods, including the payment method you use most often or most recently, at the time of transaction.

When you send money in the U. Some sellers allow you to store PayPal as the payment method to use whenever making purchases on their site.

your family payment method is invalid

Often, this entails creating an agreement with the seller, where you give the seller permission to pay using PayPal every time you make a purchase. When you first set up an agreement, your preferred payment method if you have one selected will be shown first.

We will also show you other payment methods you have available in your account with PayPal. For example, you can instruct your monthly movie subscription service to always charge a specific credit card in your account with PayPal each month. The payment method you select will be used for every future transaction with that seller, unless you change it in your account settings or the payment method is unavailable.

If you choose a preferred payment method, and do not have any money in your PayPal Cash or PayPal Cash Plus account balance, your preferred payment method will be used for the entire payment to the seller. If you have money in your PayPal Cash or PayPal Cash Plus balance, your balance will be used first, and your preferred payment method will be used for any remaining amount due.

However, if PayPal Credit or a PayPal co-branded credit card is your preferred payment method, and you do not have enough money in your balance to cover the transaction, the entire transaction will be funded with PayPal Credit or the PayPal co-branded credit card. If your chosen payment method is unavailable e. PayPal co-branded debit card; 4. PayPal co-branded credit card; 5.

If a consumer claims a "billing error" because an item is not received or is refused at the time of delivery, the card issuer is obliged to investigate, resolve, and to correct written claims filed by the consumer within 60 days of receipt of the applicable credit card statement. This page does not address unauthorized transactions.

For information on your protection against unauthorized transactions, please see the Error Resolution section of the PayPal User Agreement. Selecting a preferred payment method You can choose any of the payment methods in your account with PayPal as your preferred payment method in the Payments section of your account settings. Sending money to Friends and Family When you send money in the U.If you have an unpaid balance in the App Store or iTunes Store, you might see one of these messages:.

To resolve this, add a new payment method or update the billing information for your current payment method. Your unpaid balance will be charged. Then you can make other purchases and update your apps, including free apps. If something is wrong with the primary payment method that you have on file, a different payment method will be charged.

If none of your payment methods can be charged, your last order will remain unpaid. If there's an issue with the billing address or expiration date, tap or click the payment method, then update the payment information. If you use Family Sharing and you see a message about a billing problem with a previous purchase, the family organizer must update their billing information.

You can also cancel a subscription if you don't want to continue it. Get more help If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store. If you're outside of the United States, you might need to contact your financial institution to allow international purchases.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability.

Contact the vendor for additional information. If your payment method is declined in the App Store or iTunes Store You can't make purchases or update apps until you change or update your payment method. If you have an unpaid balance in the App Store or iTunes Store, you might see one of these messages: "There is a billing problem with a previous purchase. Please edit your billing info to correct the problem.

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Click Purchase History to view and correct the problem. If you cancel you will not be able to buy until this billing issue has been resolved.

Use Google Play Family Library

If you still need help, contact Apple Support. Yes No. Character limit: Maximum character limit is Ask other users about this article Ask other users about this article.To start the conversation again, simply ask a new question.

Posted on Sep 19, PM. This then transferred to web interface - and I logged in using wife's account - it immediately said the password was not secure and forced me to change it.

It did not do this on the primary account I entered a new password. I don't know that changing the password made this happen of if step one was necessary - but this is how I fixed it. Sep 20, PM.

your family payment method is invalid

Page content loaded. From what I've read, at the present time it only works with credit cards, not debit cards. If you're using a debit card with Family Sharing you might try replacing it with a credit card. Sep 19, PM. Sep 19, PM in response to randers4 In response to randers4. I understand but still I dont understand because I am using a credit card of it I really do not know what to do with that!

Sep 20, PM in response to jsnola In response to jsnola. I had the same problem; I did what jsnola said except I didn't change the password and that fixed the problem anyway. Sep 21, PM in response to jsnola In response to jsnola. Sep 21, PM. Nov 2, AM in response to jsnola In response to jsnola.

If your payment method is declined in the App Store or iTunes Store

Nov 2, AM. Nov 7, PM in response to jsnola In response to jsnola. Nov 7, PM. Nov 11, AM in response to jsnola In response to jsnola. Nov 11, AM. Also check to see if your credit card number is valid.

I had new cards issued with new numbers so the card number on file on the Organizer's phone was old and invalid. The error message I got was the same as in the original post and it did not say WHY the payment method was invalid.

Nov 13, PM. I also got the same message after setting up Family Sharing with my son. I corrected the problem by going into my iTunes account and verifying that the card info was correct. Turns out that the security code was not stored on my iPhone or iPad. I recently updated the credit card info on my Mac, using the full iTunes.If your order is on hold due to a payment issue, there are several things you can check to resolve the declined payment.

Note: The billing address and phone number entered must match those associated with your credit card. Note: Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank. After contacting your bank, you can retry your payment method by clicking Order Details on the impacted order in Your Order.

From there, click Retry or edit credit card. While we're unable to respond directly to your feedback, we'll use this information to improve our online Help. Resolve a Declined Payment If your order is on hold due to a payment issue, there are several things you can check to resolve the declined payment. Was this information helpful? Yes No.

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Thank you for your feedback. Please select what best describes the information: This information is confusing or wrong. This isn't the information I was looking for. I don't like this policy.

Quick solutions Your Orders Track or cancel orders. Your Orders Track or cancel orders. Manage Prime Cancel or view benefits. Payment Settings Add or edit payment methods. Carrier Info Shipping carrier information.

Account Settings Change email or password.As a precautionary health measure for our support specialists in light of COVID, we're operating with a limited team. Thanks for your patience, as it may take longer than usual to connect with us. For additional support, consult the Help Center. Note: Everyone in your family needs to follow the instructions above to set up Family Library. If you are not part of a family already, you'll become the family manager when you sign up for Family Library.

Family managers must meet all these requirements:. Note: You can't create a family with a Google Account from your work, school, or other organization. Family Library is available in most countries that you can use Google Play. Eligible purchases can be automatically added to the Family Library, or you can add them yourself after you buy them. When you remove purchases from Family Library or leave your family group, your family members lose access to the purchases you added to Family Library.

Important: To avoid potential issues with adding content to Family Library, make sure to use the family payment method instead of your personal credit or debit card to purchase movies or TV shows.

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If you want to add or remove certain seasons or episodes that were purchased separately, search for the content in the Play Store app and add it to Family Library from the episode or show's details page. To remove the content, tap More Remove from Family Library. By default, eligible purchases are automatically added to your Family Library after you create or join a family group.

your family payment method is invalid

You can set up parental controls to restrict the content family members can see. Note: Movies can be played offline on up to 5 devices per family member and 12 devices per family. Note: Each book can be downloaded on up to 6 devices at the same time. When someone removes a book from their device, it becomes available for other family members to download. Most purchased apps, games, movies, TV shows, and books can be added to your Family Library. If an item is eligible to be added, you'll see the Family Library icon on the content's details page.

After you sign up for Family Library or join someone's family group, new movie and TV show purchases can only be added if you purchase them with the family payment method, a Google Play gift card, or a promo code.

Learn how to troubleshoot errors when creating your family group. If someone removes content from the Family Library, if they leave the family group entirely, or if your family group is deleted, you have to purchase the content in order to use it. Once you purchase it, you'll pick up where you left off. If you bought in-app purchases in a game, you'll get those back after you purchase the game. If you see this message, your family payment method is invalid.

If you're the family manager, update your family payment method to a valid credit card so that you and your family members can add purchases to Family Library.

your family payment method is invalid

While the family payment method is invalid, purchases made using other forms of payment won't be automatically added to Family Library. Google Help. Send feedback on Help Center Community. Google Play Get Help. Follow the instructions on screen to set up Family Library. If you aren't part of a family group, you'll need to create one first.

Requirements Family manager requirements If you are not part of a family already, you'll become the family manager when you sign up for Family Library. Family managers must meet all these requirements: Be 18 or older or the appropriate age in your country Have a valid credit card to use as the family payment method Not be part of another family group on Google Note: You can't create a family with a Google Account from your work, school, or other organization. Family member requirements To join a family group, you must meet these requirements: Have a Google Account.

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If you're under 13 or the applicable age in your countryyour family manager needs to create a Google Account for you.As a precautionary health measure for our support specialists in light of COVID, we're operating with a limited team. Thanks for your patience, as it may take longer than usual to connect with us.

For additional support, consult the Help Center. When you're in a family group, you can make purchases on Google Play using the family payment method or a separate payment method. Note: Children under 13 or the applicable age in your country can only make purchases using the family payment method.

Children over 13 or the applicable age in your country whose accounts are managed with Family Link can use a personal payment method unless their purchase approval setting is All content. Family members can use the family payment method to make in-app purchases and to buy the following content on Google Play:. Family members can also use the family payment method to get Google One.

Note: If content is eligible to be added to Family Library, you'll see the Family Library icon on the details page. If you created your family group, use the instructions below to manage your family's payment method and track purchases. Choose the purchase approval settings for your family members. Note: If you share a credit card with your family members, they might already have access to the credit card you use as the family payment method. You'll only see purchases made with this credit card in your order history if your family member selects the family payment method to make the purchase.

If you don't see the family payment method as an option when you go to make a purchase, it's because the family payment method can't be used for that type of purchase. Either the family manager or the family member who purchased the content can ask for refunds for content purchased using the family payment method.

Learn more about how to make requests and the Google Play refund policies. If your child is under 18 and their account is managed with Family Link, you can set purchase approvals to limit their use of the family payment method.

Google Help. Send feedback on Help Center Community. Google Play Get Help. Information for families Use a family payment method on Google Play. Use a family payment method on Google Play When you're in a family group, you can make purchases on Google Play using the family payment method or a separate payment method How the family payment method works When a family group is createdthe family manager can add a family payment method.

Family members can use the family payment method to make purchases on Google Play or in-app purchases.

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The family manager is responsible for any purchases made by their family members using the family payment method. The family manager gets an email receipt each time a family member makes a purchase.

Use Google Play Family Library

The family manager can turn on purchase approvals to require family members to get their approval to make certain purchases. Make purchases using the family payment method Family members can make purchases using the family payment method, or another payment method.

The family payment method can't be used for certain kinds of purchases, including: Devices from the Google Store, like phones and tablets Google Play balance Google Pay purchases. Open the Play Store app. Tap OK.


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